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Responsible Service of Alcohol (RSA) Training


If you are wanting to work in any organisation that serves or sells alcohol in NSW, the NSW Government requires you to have completed a Liquor and Gaming NSW approved RSA course (Responsible Service of Alcohol Course).
In addition, the legislation requires you to undertake refresher training every five (5) years.

RSA Course Content:

You will learn how to:

  • serve alcohol in a responsible manner;

  • assist customers to drink within appropriate limits; 

  • assess alcohol-affected customers;

  • identify customers who should be refused alcohol; 

  • refuse to provide alcohol.


Who should complete the RSA training

This RSA course is a compulsory requirement for people working in an environment where alcohol is sold or served, including:

  • Bar staff

  • Restaurant staff who serve alcohol

  • Functions personnel who serve alcohol

  • Bottle shop attendants

  • Security Personnel

  • Catering staff who serve alcohol

  • Cruise ship staff

  • Events staff

  • Licensees

  • Managers

We offer a compliant and informative one-day (6 hours) RSA course approved by Liquor and Gaming NSW that provides you with the skills and knowledge to be able to obtain a NSW RSA certificate, allowing you to apply for your RSA photo card. 

International Students 😊

Focal Holdings Pty Ltd trading as Australian College of Hospitality is registered with the Australian Government to accept international students – our CRICOS ID is #01497F.  As such we are able to enrol international students in Australia on a Student Visa (subclass 500) in the Responsible Service of Alcohol course.


Due to the current COVID-19 situation, our Smart and Skilled RSA classes will be conducted via a ‘Virtual Classroom’. This means that the class will be a one-day class, conducted electronically and trainer-led using a computer program such as ZOOM or Teams or Skype. To facilitate the training and make it easier for you, we will be programming the ‘Virtual Classrooms’ on different days and times which we will advise you of following confirmation of your enrolment.

Each class is 6 hours in duration.



All participants must complete a Smart and Skilled Enrolment Form and have a valid Unique Student Identifier (USI) plus 100 Points of Identification. The Enrolment Application Form, 100 Points of Identification Checklist and a USI Application Form are available on this website. Please download the form and email it back to together with copies of your I.D.

The USI is a unique number allocated to a person who enrols in any formal training course in Australia. If you do not already have a USI, you can apply for one yourself or, alternatively, we can - with your permission - assist you with obtaining one. If you need us to help you with obtaining a USI, please return the USI Application Form together with the Enrolment Form and ID documents and we can then apply for a USI for you – it’s a very simple process.



Participants are required to have basic computer skills to access the Virtual Classroom, as well as having access to a computer and the internet.

Students will also need to have access to a webcam connected to your computer, or a laptop with a built-in camera. You will need the following:

  • Computer with keyboard and monitor or laptop

  • Internet access

  • Access to a Webcam or built-in camera

  • Multimedia speakers or headphones

  • Access to ZOOM or Microsoft Teams programs. (These are easy to install and navigate. If you have not used these before, please contact us via phone or email and we will assist in advising you how to set them up).

N.B. It is NOT recommended that participants attend the Virtual Classroom using a mobile phone as the keyboard provided with a computer offers options to ease problem-solving whereas a mobile phone does not offer this functionality.



During this course and in order to validate the identity of the student for whom the final certificate will be issued, Liquor & Gaming NSW require our College to confirm the identity of the student.

In order to satisfy this requirement, participants logged into the Virtual Classroom must have their video settings on and be present during the whole session/s. The Virtual Classroom sessions need to be recorded whilst the student is logged in and completing a task within the course.


Students are issued with either a hard-copy or electronic handbook at the time of their enrolment, as well as given access to a number of short videos to watch.  Students are required to have read the handbook and watched the Liquor and Gaming NSW short videos prior to the class session.  This makes it much easier to participate successfully during the class.

Students will be assessed during the classroom session.  Assessment will confirm knowledge and skills have been achieved to demonstrate competency across the unit.

Students have numerous opportunities to demonstrate knowledge and skills throughout the RSA course.

Learners who successfully complete this course will be eligible to receive a NSW RSA Competency Card from Liquor and Gaming NSW.



Once you have completed and passed your course it will take between 24 to 48 hours for you to receive your ‘Interim Certificate’ from Liquor and Gaming NSW. This certificate will enable you to work on licenced premises for up to 90 days. During this time you must apply through Service NSW for your NSW Photo Competency Card or you will not be able to work after the 90-day period has expired.



After completion of the course you will receive an Interim Certificate (2 page document ). The first page allows you to legally work for 90 days. The second page is valid for 5 years and contains a bar-code. After receipt of your Interim Certificate, you must visit a participating Service NSW outlet, present your Interim Certificate along with 100 points of ID.

Service NSW will then verify your identity and a photo will be taken and added to your profile for processing. NSW Photo Competency Cards can take 3-4 weeks to be issued by NSW Liquor and Gaming You can also download the Service NSW App onto your phone and setup your Digital ID (Valid for working) on your phone typically within 24 hours of visiting Service NSW.

The cost of this course is $160.00 (The fee for the photo-card is included in your training fee, you will have nothing further to pay to apply for your NSW RSA photo competency card).

Should you require any further information or clarification please do not hesitate to contact us on

(02) 9791 6555 or via return email to

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